Subscription and billing
Manage your plan, cancel, get a refund, or restore a purchase.
Penny subscriptions are billed through the App Store. Apple handles payment, receipts, cancellation, and refunds, and Penny never sees your card details.
Settings → Subscription in Penny shows your plan and renewal date and links to Apple's subscription screen. You can also get there from iPhone Settings → [your name] → Subscriptions. Change plans or cancel from that screen. Any free trial, and the price after it, is shown before you subscribe.
What a subscription covers
The owner's subscription covers everyone in the household and every household they own. In a household someone else owns, your access depends on their subscription, not yours.
When a subscription lapses
Nothing is deleted, but the household is locked until the owner subscribes again. There's no read-only mode. You can still switch households or sign out, and owners can still export their data.
Refunds
Request refunds from Apple at reportaproblem.apple.com. Penny can't issue them directly.
Restoring a purchase
If Penny asks you to subscribe when you already have:
Tap Restore purchases on the subscription screen.
Check you're signed into the same Apple ID you subscribed with.
Check you're signed into the same Penny account. A second account created by accident won't have the subscription.
Still locked out? Contact us with the email on your Penny account.
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